Frequently asked questions
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Orders and payments
+What payment methods do you accept?
Credit/debit card, PayPal and Klarna, via Stripe secure payment directly at checkout. The package leaves as soon as the payment is confirmed.The actual available methods are always those you see at checkout (Klarna, for example, only appears if your order is eligible).
+Is it safe to pay on your website?
Yes: Card, PayPal and Klarna payments go through Stripe, one of the world’s leading payment circuits — we never see or store your card details.
+Can I change or cancel an order?
Yes, contact us as soon as possible: you can change or cancel the order until we have confirmed payment and started preparing the order.
+Will I receive an order confirmation?
Yes, immediately after checkout you see a confirmation page with the order summary, the order number.
Shipments
+How much does shipping cost?
The cost varies depending on the destination country and the contents of the cart: you can see it in preview at the checkout, before confirming.For orders over 100€ the shipping is free. No free-shipping threshold outside Italy.
+What are the delivery times?
They vary depending on the carrier and the destination country: you can preview them at checkout along with the cost, before confirming the order.
+Which countries do you ship to?
We ship throughout Europe — the updated list of countries served is on the Shipping & Returns page.
+Can I track my order?
Yes, all shipments are tracked: you will receive a tracking code as soon as the courier picks up the package.
Products
+Are the products original?
Yes, all products are original, purchased from authorized manufacturers and distributors.
+How can I know if a product is available?
The availability is indicated in real time on the page of each product.
+Why are your prices so affordable?
We buy large quantities directly from the manufacturers and optimize logistics costs, which allows us to offer you lower prices than in the physical store.
Returns and refunds
+How can I make a return?
Contact us within 14 days of receipt of the product: it must be intact, unused and in the original packaging.
+Who pays the shipping costs for the return?
If the return is due to our mistake or a defective product, the costs are borne by us; for other reasons, they are borne by the customer.
+When will I receive my refund?
The refund is processed within 5-10 working days of receipt of the returned product, on the same payment method used for purchase.
Account and privacy
+Do I need to create an account to buy?
No, checkout does not require any account: just fill in your shipping details at the time of ordering.
+How are my personal data processed?
In compliance with the GDPR: your data is only used to manage your order, we do not sell it or share it with third parties for marketing purposes.